Request account deletion
You may request deletion of your T2Fi account at any time. Send an email from the address associated with your account to davidc@t2fi.com with the subject line “T2Fi Account Deletion Request”.
Please include the name of the T2Fi-powered application or connected product you use and the email address associated with your account. We may ask you to verify your identity before processing the request to protect your account from unauthorised deletion.
What will be deleted
Once your request has been verified and processed, T2Fi will terminate access to your account and delete or de-identify personal information associated with it from active systems, subject to the retention requirements below.
This may include your account profile, contact information, connected-device associations, preferences, saved configurations and other data linked to your use of the Services.
Before requesting deletion, save any information you wish to keep and disconnect or reset connected devices where appropriate. Account deletion may prevent affected applications and devices from using cloud-connected features.
Information that may be retained
T2Fi may retain limited information where permitted or required by law, including information needed to comply with legal obligations, resolve disputes, enforce agreements, maintain security, prevent fraud or investigate possible wrongdoing.
Information held in encrypted backups may remain until those backups are securely overwritten through the normal retention cycle. Any retained information will continue to be handled in accordance with the T2Fi Privacy Policy and will not be used for purposes inconsistent with the reason it was retained.
Contact T2Fi
For account-deletion requests or questions about this policy, contact T2Fi at davidc@t2fi.com.
To help us locate the correct account, contact us from your registered email address and identify the relevant application or connected product. We will respond with any verification or next steps required to complete your request.